How can we help you?

We accept most well known payment methods: Alipay American Express (AMEX) Apple Pay Bancontact Gift Cards Giropay iDEAL Maestro Mastercard P24 ...

Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers. Verified by VISA (VbV) and MasterCard Secure Code (MSC) work...

If you are getting error messages when making a payment, please make sure you have entered all the details correctly. You might want to contact your payment...

We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation wil...

Yes, Gift cards can be used in UK branches of our Flannels stores as well as online. Certain items ordered from our Brand Partners may limit the methods of ...

Yes, credit notes can be used in UK branches of our Flannels stores as well as online. You can use the full or part balance of your credit note. Any remain...

No, you can't cancel your order or make changes to your order. This includes adding or removing items, changing colours or sizes, changing delivery addr...

Select the items you wish to purchase and proceed to the checkout as normal.   When in the payment stage of checkout you will need to click ‘use Gift Card/...

Here are the steps to apply your promotional code or discount code to your order. 1. Add your item(s) for the discount to your bag. 2. Select "View y...