Delivery FAQs

Tracking delivery
In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email. Click &a...
Thu, 2 Nov, 2023 at 2:17 PM
Order confirmation
Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option. We will also send you ...
Tue, 17 May, 2022 at 3:05 PM
Why is my order late?
Depending on what delivery option you selected your order might still be out for delivery. Click & Collect - delivery to your chosen store, three (3) ...
Thu, 2 Nov, 2023 at 1:36 PM
Why has my order/item returned to sender?
Our delivery partners will attempt to deliver your order three times.  Sometimes there might be problems finding or accessing the delivery address, and if ...
Tue, 17 May, 2022 at 3:06 PM
My parcel shows as delivered, but I've not received it
Sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel to a safe place or neighbour. Please ch...
Wed, 8 Nov, 2023 at 12:31 PM
Where is my order?
For most orders, you can track the status of each parcel when you check your order history online. We will keep you updated by email as your order progress...
Mon, 13 Nov, 2023 at 3:17 PM