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Knowledge base
SDI - Delivery & Collection
Delivery Methods
1
Delivery Options
Delivery FAQs
6
Tracking delivery
Order confirmation
Why is my order late?
Why has my order/item returned to sender?
My parcel shows as delivered, but I've not received it
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SDI - Returns & Refunds
Returns
4
Return - online
Return – Bought in store
Can I exchange an order?
Can I return more than one order in the same parcel?
Refunds
4
How will I receive a refund?
Why have I been refunded for an item instead of it being exchanged?
When will I receive a refund?
I can't see a refund on my bank statement
Personalisation
Personalisation
7
How do I add a personalised flag/colour/emoji to my boots?
How do I add Premier/Football/SPFL League badges?
How do I add a personalised name/number?
How do I add mini numbers to the front of my shirt?
How do I personalise a trophy?
View all 7
Site Policies
Terms & Conditions
13
WHO WE ARE
PLACING AN ORDER
DESCRIPTION AND PRICING OF GOODS
DELIVERY AND RETURNS
GENERAL
View all 13
Other Policies
4
Fur Policy
Guide To PEGI Ratings
Customer Service Opening Times
Complete Savings
Privacy and Cookies Policy
1
PRIVACY AND COOKIES
Orders & Payments
Completed Orders
7
Wrong/Faulty item received
I'm missing item(s) from my order
Why has my order/item(s) been cancelled?
My order has been cancelled, but it appears that I have still been charged
I haven’t received my gift card
View all 7
Placing Orders
9
What payment options are accepted?
What is payment authentication?
Payment issues
Why is my bank showing two charges for my order?
Can I use my gift card online and in store?
View all 9
Product info
5
How do I find my size?
Item out of stock?
Is there a limit to how many products I can buy?
Size Guide
Product Information
My Account
Getting Started
6
How do I register for an account?
How do I create or change my password
How do I create or change my email address?
How do I buy online?
How do I pre-order an item?
View all 6
Technical Issues
5
Add to safe sender list
I’m having problems signing in. What can I do?
I'm experiencing issues using the website
I'm experiencing issues with the App
How can I change details and marketing preferences?
Recognition
0
Stores & Services
Stores Information
2
Store Finder
I'd like to leave feedback about one of your stores