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Knowledge base
SDI - Delivery & Collection
Delivery Methods
1
Delivery Options
Delivery FAQs
6
Tracking delivery
Order confirmation
Why is my order late?
Why has my order/item returned to sender?
My parcel shows as delivered, but I've not received it
View all 6
Orders & Payments
Placing Orders
13
How do I apply a discount code?
What payment options are accepted?
What is payment authentication?
Payment issues
Why is my bank showing two charges for my order?
View all 13
Completed Orders
11
I've received the wrong item
My item is faulty
I'm missing an item from my order
Why have you cancelled my order or item?
My order has been cancelled, but it appears that I have still been charged
View all 11
Product info
5
How do I find my size?
Item out of stock?
Is there a limit to how many products I can buy?
Size Guide
Product Information
SDI - Returns & Refunds
Returns
4
Return - online
Return – Bought in store
Can I exchange an order?
Can I return more than one order in the same parcel?
Refunds
4
How will I receive a refund?
Why have I been refunded for an item instead of it being exchanged?
When will I receive a refund?
I can't see a refund on my bank statement
Personalisation
Personalisation
5
How do I personalise my item?
How do I personalise my boots?
Football Shirt Personalisation
Can I return personalised items?
My item has the wrong personalisation
Stores & Services
Stores Information
2
Store Finder
I'd like to leave feedback about one of your stores
My Account
Getting Started
7
How do I register for an account?
How do I create or change my password
How can I change details and marketing preferences?
How do I create or change my email address?
How do I buy online?
View all 7
Technical Issues
5
Add to safe sender list
I’m having problems signing in. What can I do?
I'm experiencing issues using the website
I'm experiencing issues with the App
How do I change my details?
Site Policies
Terms & Conditions
13
WHO WE ARE
PLACING AN ORDER
DESCRIPTION AND PRICING OF GOODS
DELIVERY AND RETURNS
GENERAL
View all 13
Other Policies
4
Fur Policy
Guide To PEGI Ratings
Customer Service Opening Times
Complete Savings
Privacy and Cookies Policy
1
PRIVACY AND COOKIES
