When you send back an item for an exchange it depends on stock availability at the time. If we don't have the item you want to exchange to, we will process a refund instead.
You should receive an email with the details of your return and if we are providing you with an exchange or a refund.
If you'd like to elaborate further on how we can improve this content, you could share some specific feedback with the article author below.
Please note: This feedback does NOT connect you to the Customer Service team. If you're needing to get in touch, please press Cancel below and then press Contact Us and follow the steps.
