How can we help you?

For items purchased online, you can send them back for a full refund within 15 working days based on the date of purchase, provided it has not been used or ...

To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase provided yo...

In the event you change your mind, you can return an online item for a full refund only. We can only exchange goods purchased online for the following reaso...

Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase.